The Victorian Government recognises the importance of supporting the growing local tech industry, he said. “It’s a great thing to have a company that’s doing such great things around the world… look to have a stronger presence in Melbourne.” Key local clients mentioned at the event included:Īndrews described Zendesk’s global growth trajectory as “impressive by any standard”. Melbourne also leads the company’s apps marketplace. Zendesk last month launched Satisfaction Prediction, its first machine learning product led by the Melbourne office. “The Melbourne office at its core has truly become an engineering and product development hub for Zendesk,” Svane said. The company’s customer base has since grown to 3500 from about 500, and it currently has 70 Melbourne-based staff.

Zendesk opened its first “very, very scrappy” Melbourne office in September 2011, he said.

Zendesk CEO and co-founder Mikkel Svane told the crowd the team was excited to move into the historic former National Mutual Life Association building, which now boasts a fresh modern aesthetic. The company yesterday officially celebrated the opening of a new office in Melbourne’s Collins Street by announcing the partnership and receiving a visit from Premier of Victoria Daniel Andrews and Philip Dalidakis, Victorian small business, innovation and trade minister. Silicon Valley-based customer service platform Zendesk has expanded its presence in Australia by securing a major partnership with the Victorian Government in the form of a five-year grant to help create 175 new tech jobs.

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